Shipping & Returns

​Shipping & Returns Policy

Here at Miss Connie we quality check all of our products before sending them out to their new homes, we lovingly hand make all of our products and aim to get these sent out as quickly as possible, ensuring we are maintaining high quality. We pride ourselves on our customer service as well as the quality of our products.

​​Shipping

We currently am to dispatch all orders between 3-5 working days, for some items or during peak season this can change to 10 working days ( Updates posted ). All of our orders are sent via Evri Standard, unless upgraded upon checkout, which they estimate to deliver within 2-3 working days. We kindly ask that you allow the full 5 working days when waiting for your beautiful products to arrive. If you feel you should have received your order and haven't yet, please contact us and we will assist in obtaining the status of your parcel for you.

Returns

We hope you love our products, but in the unlikely event that you are unhappy with any of your Miss Connie products we will be happy to refund the cost of that item. This is on the basis that the goods are returned to us within 28 days and that they are returned to us in good and unused condition. Please note that we do not cover the cost of returns label.

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Lost or Damaged items

All orders are packaged with care and well protected with biodegradable packing peanuts. However, items occasionally can become damaged or lost in transit, which unfortunately is out of our control. In the unlikely event that your item does arrive to you damaged, we ask that you please contact us as soon as possible so we can arrange for a replacement to be sent to you. If the item is out of stock, a refund will be issued. 

​For all enquiries please complete our contact form or email us at missconniecandles@outlook.com